Terms And Conditions

By appointing Pool Barrier Inspection Victoria to conduct inspections you consent to the following terms and conditions:
Scope of Appointment– Pool Safety Barrier Compliance Inspection
  • Review the letter provided by your Council that details the construction date of the pool and the Australian Standard applicable to your pool barrier.
  • Confirm the day and approximate time of inspection.
  • Where applicable, provide the owner with a report listing any non-compliances with the pool barrier as required by Building Regulation 147ZG.
  • Issue a certificate of pool and spa barrier non-compliance if necessary, as required by the Building Regulations
  • Pool Barrier Inspection Victoria will appoint a suitably trained and/or qualified and/or registered representative to carry out any site visits and/or inspections.
  • For training purposes, we may elect to send more than one representative to your site.
  • Though we endeavor to send the original inspector for any return visits, this may not always be possible. You agree to any representative of Pool Barrier Inspection Victoria as listed above carrying out any site visits, inspections or re-inspections.
  • The owner warrants the accuracy and completeness of all information given to Pool Barrier Inspection Victoria, not obstructing Pool Barrier Inspection Victoria in carrying out its functions, providing Pool Barrier Inspection Victoria with unconstrained access to the subject property.
  • The pool barrier compliance report isn’t to be viewed as a Building Permit. Where any pool barrier modification works are required, a building permit may be needed before commencement of the work. It is the proprietor’s obligation to obtain a Building Permit before starting any works.
  • A advance payment is required to confirm a booking.
  • Inspection, as well as re-inspection cost, varies depending on the location of your property which includes issuing the Certificate of Compliance if the Pool Barrier is compliant at that time.
  • Please pick the date of inspection carefully guaranteeing your accessibility or admittance to be given to our inspectors. We usually don’t give refunds if you simply change your mind or make a wrong decision. If, however for unforeseen circumstances a credit may be applied for.
  • Fraudulent information provided may require us to submit personal information to any government agency as necessary and as required by law.
  • By appointing Pool Barrier Inspection Victoria to carry out a Safety Barrier Inspection, a re-inspection or (a maximum of 2) re-inspections may be required, by law if you fail to arrange re-inspection within 60days of first inspection, Pool Barrier Inspection Victoria is obligated to issue a certificate of Pool barrier non-compliance certificate.
  • Reports and Certificates of Compliance will be issued as soon as practicable following any inspection.
  • As per the building regulations a maximum of 60 days will be allowed under regulation 147ZG if a barrier is found to be non-compliant. After a re-inspection if a barrier if found to be non-compliant a further 7 days notice will be issued to bring the barrier to standards. If after the 7 days the barrier is still not made compliant Pool Barrier Inspection Victoria will have to issue a Certificate of Pool Barrier Non-compliance
  • Consultation service are verbal inspections only. However, if a major non-compliance issue is found we are required under Division 6 of the Building Regulations 2018 reg 147ZF to notify the council.
  • Any information provided by Pool Barrier Inspection Victoria on our website that is produced by external sources (VBA, Local Councils, etc.) may not be exhaustive nor accurate. It is the responsibility of the institution making that information available to ensure its suitability for public consumption. We always attempt to update information on our website as it comes to be known by us, however, we cannot guarantee that information has not been replaced.
  • Aggression toward any representative of Pool Barrier Inspection Victoria will not be tolerated and representative may vacate a site or terminate a phone call at any time where they are threatened in any way.
  • All confidential information provided such as name, address, email and phone numbers are for the use of Pool Barrier Inspection Victoria only. No information is passed onto third parties without an authorization letter signed by the owner.
  • All credit card transactions are processed securely and no credit card details are stored with Pool Barrier Inspection Victoria or any other third parties.
  • We take photos of sites and videos of areas of sites for reviewing practices and procedures. We may use photos of specific areas of Pool Barrier compliances and/or non-compliances on our website for educational purposes. These photos will not contain photos of people on-site other than Pool Barrier Inspection Victoria representatives without prior written permission. Other photos may be utilised in our gallery to highlight aesthetically pleasing Pool Barriers and pool areas.
  • By appointing Pool Barrier Inspection Victoria, you agree that you have fully read and understood our terms and conditions.
This Privacy Policy sets out our commitment to ensure the protection of personal information given to us or collected by us, offline or online, including through our website.

Personal information

The types of personal information we may collect about you include:
  • Your name, contact details, email address and telephone number. Also, your demographic information, such as postcode.
  • Information provided to us through customer surveys.
  • Details of products and services we have provided to you and/or that you have enquired about, and our response to you.
  • Your browser session and geo-location data, device and network information, statistics on page views and sessions, acquisition sources, search queries and/or browsing behaviour.
  • Information about your access and use of our Site, including through the use of Internet cookies, your communications with our Site, the type of browser you are using, the type of operating system you are using and the domain name of your Internet service provider.
  • Any other personal information you give to us, directly or indirectly, through your use of our Site, related applications, related social media platforms and additionally accounts from which you grant us to collect information.

Collection and use of personal information 

We may collect, hold, use and disclose personal information for the following purposes:
  • To enable you to access and use our Site, associated applications and associated social media platforms.
  • To contact and communicate with you.
  • For internal record keeping and administrative purposes.
  • For analytics, market research and business development, including to operate and improve our Site, associated applications and associated social media platforms.
  • For advertising and marketing, including sending you promotional information about our products and services and information about third parties that we consider may be of interest to you.
  • To comply with our legal obligations and resolve any disputes that we may have.

Disclosure of personal information to third parties

We may disclose personal information to:
  • Third-party service providers to enable them to provide their services, including (without limitation) IT service providers, data storage, web-hosting and server providers, debt collectors, maintenance or problem-solving providers, marketing or advertising providers, professional advisors and payment systems operators.
  • Our employees, contractors and/or related entities.
  • Our existing or potential agents or business partners.
  • Sponsors or promoters of any competition we run.
  • Credit reporting agencies, courts, tribunals and regulatory authorities, in the event you fail to pay for goods or services we have provided to you.
  • Courts, tribunals, regulatory authorities and law enforcement officers, as required by law, in connection with any actual or prospective legal proceedings, or to establish, exercise or defend our legal rights.
  • Third parties to collect and process data, such as [Google Analytics or other relevant businesses]. This may include parties that store data outside of Australia.
By providing us with personal information, you consent to the disclosure of your personal information to third parties who reside outside Australia and acknowledge that we are not required to ensure that those third parties comply with Australian privacy laws.

Your rights and controlling your personal information Choice and consent:

By providing personal data to us, you agree to us collecting, holding, utilizing and disclosing your data as per this Privacy Policy. You don’t need to give personal information to us, however, on the off chance that you don’t, it might affect your use of this Site or the products and or services offered.


You may choose to restrict the collection or use of your personal information. If you have previously agreed to us using your personal information for direct marketing purposes, you may change your mind at any time by contacting us using the details below.


You may request details of the personal information that we hold about you. An administrative fee may be payable for the provision of such information. In certain circumstances, as set out in the Privacy Act 1988, we may refuse to provide you with personal information that we hold about you.


If you believe that any information we hold about you is wrong, out of date, partial, irrelevant or misleading, please contact us using the details below. We will take reasonable steps to correct any information found to be inaccurate, incomplete, misleading or out of date.


If you believe that we have breached the Australian Privacy Principles and wish to make a complaint, please contact us using the details below and provide us with full details of the alleged breach. We will promptly investigate your complaint and respond to you, in writing, setting out the outcome of our investigation and the steps we will take to deal with your complaint.


To unsubscribe from our e-mail database or opt-out of communications (including marketing communications), please contact us using the details below or opt-out using the optout facilities provided in the communication.

Storage and security 

We are committed to ensuring that the personal information we collect is secure. In order to prevent unauthorised access or disclosure, we have put in place suitable physical, electronic and managerial procedures to safeguard and secure the personal information and protect it from misuse, interference, loss and unauthorised access, modification and disclosure. We cannot guarantee the security of any information that is transmitted to or by us over the Internet. The transmission and exchange of information is carried out at your own risk. Although we take measures to safeguard against unauthorised disclosures of information, we cannot assure you that the personal information we collect will not be disclosed in a manner that is inconsistent with this Privacy Policy.

Cookies and web beacons 

We may use cookies on our Site from time to time. Cookies are text files placed in your computer’s browser to store your preferences. Cookies, by themselves, do not tell us your email address or other personally identifiable information. However, they do allow third parties, such as Google and Facebook, to cause our advertisements to appear on your social media and online media feeds as part of our retargeting campaigns. If and when you choose to provide our Site with personal information, this information may be linked to the data stored in the cookie. We may use web beacons on our Site from time to time. Web beacons (also known as Clear GIFs) are small pieces of code placed on a web page to monitor the visitor’s behaviour and collect data about the visitor’s viewing of a web page. For example, web beacons can be used to count the users who visit a web page or to deliver a cookie to the browser of a visitor viewing that page.

Links to other websites 

Our Site may contain links to other websites. We do not have any control over those websites and we are not responsible for the protection and privacy of any personal information which you provide whilst visiting those websites. Those websites are not governed by this Privacy Policy.


We may, at any time and at our discretion, vary this Privacy Policy by publishing the amended Privacy Policy on our Site. We recommend you check our Site regularly to ensure you are aware of our current Privacy Policy.
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